Your Questions, Answered

Frequently Asked Questions

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What are your quality and purity standards?

We are committed to the highest standards of quality. Every product batch is independently tested by third-party labs to verify its purity and identity. You can find more details about our quality assurance process on our 'About Us' page.

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Is a Certificate of Analysis (CoA) available?

Yes, a batch-specific Certificate of Analysis (CoA) is available for our products to ensure full transparency and traceability. Please contact our support team with your order number to request a copy.

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What is the intended use of your products?

Our products are supplied strictly for laboratory and research purposes only. They are not intended for human or veterinary use. By purchasing, you agree to our terms of service.

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Where can I find shipping information?

We offer various shipping options. For detailed information on shipping times, costs, and available carriers, please visit our Shipping Policy page.

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Do you ship internationally?

Yes, we ship to many countries worldwide. However, customers are responsible for ensuring the product can be legally imported into their country. Please review our Shipping Policy for more details.

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How can I track my order?

Once your order has been shipped, you will receive an email containing your tracking number. You can use this number to track your package's journey.

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What is your return policy?

Your satisfaction is important to us. For detailed information about eligibility, procedures, and timelines for returns and refunds, please see our Refund Policy page.

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What payment methods do you accept?

We accept all major credit cards and other secure payment options available at checkout.

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Do I need an account to place an order?

While you can check out as a guest, creating an account allows you to view your order history and save your shipping information for a faster checkout process on future orders.

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How do I contact customer support?

Our team is ready to assist you. For any questions or support needs, please reach out to us through the information provided on our Contact Us page.